Ordering
Information
WORKING HOURS: Monday-Friday 8:00am-6:00pm (PT)
PHONE ORDERS: USA: (619) 418-9667
WEBSITE ORDERS: Orders may be placed via our website: www.kdgind.com or via e-mail to info@kdgind.com
Delivery
Routing/Ship Methods
Parcel shipments will be routed via. KDG Industrial carrier of choice, by default. An alternate carrier may be used at the customer’s request if a valid account number is provided. Please contact your sales representative for instructions • In lieu of special instructions, packages will be routed best way per KDG experience. • Shipments are F.O.B. shipping point for orders within the continental United States. • Package tracking is performed at no extra charge, though carrier is responsible for delays or damage.
Quoted Delivery Time Frame
All quoted ship dates are based upon the date the package is anticipated to leave the transport Service Center.
Credit and Payment
Credit
01
A completed credit application will be processed within one business week upon receipt.
02
Credit levels and payment terms may be adjusted periodically based upon actual payment history and purchasing requirements.
03
Orders over $10,000 may be subject to down payment requirements.
Credit and Payment
Payment Terms
01
Net 30 days: These terms are available only for customers whose credit/account is in good standing.
02
Prepayment: Order ships upon receipt of funds.
03
Special: Particular products (i.e. Customs and Specials, etc.) or types of orders (e.g. blanket POs) may warrant special payment terms to be specified and agreed to in writing.
Credit and Payment
Payment Methods
01
Company Check: The cancelled check shall serve as receipt when made out and sent to: KDG Industrial Inc. 1031 Bay Blvd Suite F, Chula Vista , CA 91911
02
Cash: Receipt will be issued to pick-up customers.
03
EFT/ACH Payment: Contact Accounting at ivette.meelboom@kdgind.com for EFT/ACH routing instructions.
04
Certified Funds: Money order, cashier’s check, etc...
05
Wired Funds: International customers are required to make payment via wired funds. Contact Finance at ivette.meelboom@kdgind.com for routing instructions.
06
Credit Cards: VISA, MasterCard, and American Express accepted.
Notes
01
If particular payment methods are utilized due to poor credit rating, buyer is responsible for associated fees.
02
International customers: Contact Customer Service for possible foreign currency and alternate payment methods. Customers will be responsible for wire transaction fees.
03
Any reasonable costs incurred to collect past due accounts will be invoiced and due upon receipt. This includes legal expenses, collection fees and NSF charges.
Warranties and Returns
Warranties
All products are warranted to the specifications listed in this catalog and will be accepted for full credit or replacement should any significant deviations exist. Liability is limited to the price of the item sold, and no credit for any additional charges will apply unless previously agreed to in writing by appropriate Progressive personnel.
Returned Goods Process
Mold Components
A completed credit application will be processed within one business week upon receipt.
Temperature Controllers
Credit levels and payment terms may be adjusted periodically based upon actual payment history and purchasing requirements.
Restocking Fee
A 10% restocking fee will be applied to all approved returned goods.
Claims
Notification of shipping errors within 15 days upon receipt of goods will be promptly corrected. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESCRIPTION, QUALITY, PRODUCTIVENESS, OR OTHERWISE.
01
KDG Industrial Inc reserves the right to make product improvements, changes, modifications or deletions to all products sold without incurring any liability.
02
While every effort is made to ensure the listed dimensions and specifications in this catalog are accurate, KDG Industrial Inc does not guarantee their accuracy.
03
The design guidelines and drawings are believed to be reliable, yet are provided for reference only.
04
Information contained in this catalog supersedes all prior catalogs and printed sales/product information.
05
Prices may be subject to change without notice. Visit www.kdgind.com for all current pricing and product specifications.
Pricing Terms
01
All prices listed are in U.S. dollars, and pertain to the U.S. market.
02
Discounts and terms are for the U.S. market; distribution policies outside the U.S. may vary.
03
• All items are based upon pricing in effect on the date of shipment.
04
Quotes are valid for 30 days except when specified.
05
Prices and discounts are subject to change without notice.